Maintenance Request Form

Please fill out the below maintenance request form. There are two maintenance categories elaborated in your rental agreement.

Urgent Repairs:

Section 3(1) of the Act defines urgent repairs. Refer to the Consumer Affairs Victoria website for the full list of urgent repairs, and for more information, visit www.consumer.vic.gov.au/urgentrepairs.

Anything on this list is legally defined as an urgent repair:

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• the gas, electricity or water supply is not working
• a cooling appliance or service provided by the rental provider is not working
• the property does not meet minimum standards
• a safety-related device, such as a smoke alarm or pool fence, is not working
• an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
• any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
• a serious problem with a lift or staircase.

Non-urgent Repairs:

• damage to the premises.
• breakdown of facilities, fixtures, furniture or equipment supplied by the rental provider.